Mystery Caller
​Objective insights to evaluate your service’s customer experience and gain a competitive edge.
Investment:
£100 for initial call + report
£80 for each follow-up call + report
Evaluate First Impressions
I will assess how welcoming and professional your team sounds, reflecting your service’s standards.
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Review Responsiveness
I will provide feedback on how promptly and professionally calls are handled in line with your expectations.
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Verify Accuracy
I will check that the information shared aligns with your customer care goals.
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Promote Your Service
I will give honest feedback on how well your service’s value is communicated to potential clients.
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Tailored Insights
I will provide a detailed report with clear, actionable feedback aligned with your service and customer care standards.